Privacy policy

We may collect information you choose to provide, such as your name, organisation, contact details, and the contents of enquiries or support requests. The website lead form may also record optional interest notes, the page you were on, and campaign parameters already present in the address bar.

When you use this website, our hosting and security providers may also process technical information such as your IP address, browser type, device information, requested pages, and timestamps.

We use personal information where reasonably necessary to:

• respond to enquiries and provide requested information;
• operate, secure, maintain, and improve our services;
• manage customer and supplier relationships;
• meet legal, regulatory, and contractual obligations; and
• send marketing updates only where you have ticked the optional consent box on the website form.

We may share information with trusted service providers that support hosting, security, communications, professional advice, and business operations. Website enquiries are stored in our email contact platform so we can respond and, where you have opted in, send updates. They are expected to handle information only for the services they provide to us.

We may also disclose information where required by law, to protect rights or safety, or as part of a business transaction. We do not sell personal information.

Marketing email is optional. The website form leaves the consent box unchecked. We only treat you as a marketing subscriber when you tick that box yourself. An enquiry can still be recorded so we can respond without adding you to a marketing list.

If you opt in, you can unsubscribe using the link in any marketing email, or by contacting us. We do not use pre-ticked boxes or bundled consent.

We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. No internet service is completely secure, so we cannot guarantee absolute security.

You may ask to access or correct personal information we hold about you, or raise a privacy concern. We may need to verify your identity before responding.

To contact Clarity Systems about privacy, use the secure contact and support options available through the Clarity portal.

We may update this policy as our services or legal obligations change. The date at the top of this page shows when it was most recently updated.