Governance
Clear boundaries.
People in control.
Agree who can see information, review decisions and
authorise the next step.
In practice
A decision has an owner.
Show the source, responsible reviewer and proposed next step before asking anyone to authorise it.
Illustrative workflow · Example data
Review items
Select an item to inspect its review point.
Review and assign service request
- Source
- Service request
- Responsible reviewer
- Operations reviewer
- Current status
- Awaiting human review
Context
A request needs additional service support. Review the details and confirm who should own the next step.
Proposed step
Assign the request to the agreed receiving team after review.
Inspect source and approval boundary
Original service request and the context supplied for review. No live customer information is included.
Approval covers the next assignment step in this example. It does not grant access or start execution.
The responsible reviewer checks the source before authorising the next step.
Execution: not startedGovernance in practice
Four controls in the agreed workflow.
Access
Keep information within the agreed sources and permissions.
Approval
Give the review to the responsible person.
Evidence
Keep the source, decision and next step together.
Pause
Record the reason when work needs to stop.
Scope and capabilities
Agree the boundaries before work begins.
Define the review point
- Which proposed steps need human authorisation.
- Who can approve, request changes or pause.
- What happens after a decision is recorded.
Keep a useful record
- The source and context reviewed.
- The responsible reviewer and their decision.
- The next step, with execution tracked separately.
Frequently asked questions
Does approval mean the action has run?
No. Approval authorises a defined next step. Execution and its outcome need a separate record.
Can the reviewer ask for changes?
The example can return the proposal for clarification while keeping its source and responsible reviewer visible.
Can work be paused?
Pause rules and responsible roles are agreed for the workflow. This local preview demonstrates a paused review without changing live work.
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